Case Study: When Company Culture Needs a Refresh
Co-creating solutions with employees and leadership
Employee satisfaction scores in a large pharma company’s human health insights group weren’t satisfying anyone. What might build and sustain a positive work environment for everyone, improving culture, collaboration, communication, and connectivity?
The Challenge
Level 5 created a custom, five-phase qualitative research engagement designed to build trust, maintain anonymity, and elicit honest feedback, including 1:1 interviews and an online bulletin board that used creative exercises to identify perceptions and generate emotions.
The Approach
The Breakthrough
Employees felt they had been asked the same questions over and over with little resulting action; they reported frustration and apathy, but also cautious optimism.
Leadership was not demonstrating that they heard and understood employees in meaningful ways; they were unknowingly compounding frustration by issuing assignments without context.
Employees felt an ideal culture would value each team member on a human level, recognizing every individual’s worth.
The Impact
Level 5 delivered actionable recommendations rooted in staff feedback that leadership could actually implement – tactical next steps were not only practical but also scalable and measurable for sustained impact.
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